1.1 Explain how a working relationship is different from a personal relationship?
Working relationships develop in a planned and structured way and a personal relationship happens naturally and we can choose who we want to be friends with but we do not choose who we can work with. Working relationships have clear boundaries and acting professional is key in the role where as a personal relationship is informal and socialising is more about sharing personal moments.
1.2 Describe different working relationships in social care settings?
Effective working relationships involve complying with ways of working agreed by the workers and the employer these are set out in the core set of values. Valuing and respecting each team member and being honest and openly communicating when positive outcomes have been achieved and when improvements need to be made. Effective team working can ensure that tasks are completed quickly and efficiently and that any difficulties or challenges are shared and acted on by the whole team.
3.1 Explain why it is important to work in partnership with others?
Working well and in partnership with others is important for you to improve your understanding of others’ roles, practices and approaches, in turn this improves your knowledge of skills. Your work setting to create a more skilled workforce. The service users to provide care and support to ensure that the care or support provided is consistent and holistic. Other people you work with in partnership for team building and share skills and knowledge. Other agencies you work with to pool resources and help everyone to work together effectively.
3.2 Identify ways of working that can help improve partnership working?
For partnerships to work well it is important that the role of each partner and the aims of the partnership are made clear to everyone who is involved to improve trust and knowledge of each others contributions. It is essential for everyone involved to communicate openly and be clear about decisions reached as well as listening to and addressing ideas and conflicts which may a rise.
3.3 Identify skills and approaches needed for resolving conflicts?
The skills that are needed to resolve conflict are empathy to gain a better understanding of another persons view, assertiveness to clearly state your point of view,honesty to express how you feel,creativity to see how a conflict could become an opportunity. Negotiation; mediation to enable others to move towards making improvements and agreeing on ways forward.
Approaches for resolving conflicts need to be constructive and to treat each party with respect. Needing to focus on the conflict only and not to blame an individual and to use active listening throughout the conflict.
3.4 Explain how and when to access support and advice about:
Partnership working is depending on your experiences that you have developed over time a range of skills and approaches that have proved useful when working in partnership with others. Being able to recognise when you must ask for support and advice is just as important as knowing how to do so. Sources of support in your work place are managers, supervisors and if you need to go further then higher management and if this is not available then a independent external source called advisory concilation and arbitration services.
Resolving conflicts may be uncomfortable about the decision that has been reached, or not feel that the decision reached is in the best interests of the individual concerned or for the team in your work setting.
2.2 Outline what is meant by agreed ways of working?
The agreed ways of working are set out in the companies contract and their policies and standards which are in staff inductions. The agreed ways are standards to follow within your job role and set out how to do the basics in the job. Individuals have care plans to follow and may have agreed ways of working within these to follow. Agreed ways of working are updated regular so policies can be updated at the same time or some time in the future.
2.3 Explain the importance of full and up-to-date details of agreed ways of working?
Policies and procedures are an important way of knowing that you are doing your job correctly and in a safe and effective way. Full and up to date agreed ways of working means that everyone can work consistently and ensure that quality is maintained. Working in this way also keeps your own professional development up to date. Legislation can change and so when it does procedures have to be amended accordingly.
2.1Describe why it is important to adhere to the agreed scope of the job role?
Working within the agreed duties and responsibilities of your job role as a social care worker is also therefore part of your duty of care; not doing so can have consequences for the individuals you provide care and support to,for the rest of your team and for you. Not fulfilling your job role and responsibilities may put your colleagues and other professionals you work with at unnecessary risk,i.e not completing a risk assessment may mean that unsafe working practices will result in injuries and fatalities. Not complying will result in allegations and investigations taken place.