This research project aims the impact of grievance handling on job satisfaction at ABC Garments

This research project aims the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd, Colombo 13.
Academic Aim:
The Academic aim of this research study raises the following core objectives;
• To review the literature to explain the topic of the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd.
• To review the literature on the types of grievance handling system and the factors affecting employee job satisfaction at ABC Garments (Pvt) Ltd.
• To conduct a mixed method research in the form of the survey questionnaire and conversations to identify the factors affecting employee job satisfaction at ABC Garments (Pvt) Ltd.
• To summarize theoretical literature and practical findings towards establishing conclusions and make recommendations on the impact of grievance handling on job satisfaction at ABC Garments (Pvt) Ltd.
Objectives of the Research:
• To identify the employees perception towards the grievance handling system in ABC Garments (Pvt) Ltd.
• To analyse and study the existing Grievance Handling Procedure and it’s impact on the job satisfaction.
• To analyse the employee’s opinion towards their prevailing grievance handling system of the company.
• To analyse the effectiveness of the grievance handling system and to suggest suitable measures for its improvement.

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